First of all, in my business, when you're paid on how many you produce instead of how much of what you produce, fighting and fighting and fighting with lenders to make something happen and having the customer still say, "We want to go home to pray about it," or "We can't afford that down payment," really starts to wear on you after awhile.
Let me say this, you are what you eat. You ARE what you say you ARE. We will be in a recession if you continually say, "We're headed for a recession!" Nothing, to me, is more frustrating than listening to someONE's bad attituded head us in the wrong direction. It happens in the sales force, it happens in the service department, in the office, with family, with friends; if you are in a group of people who are relatively content with being where they are at that moment, it honestly only takes one person to ruin the good time with his bad attitude! It's contagious.
That is the exact reason why I feel awful for having such a bad attitude yesterday. I'll make excuses for it in a minute, that way maybe you'll have a little more for which to forgive. I should not have been as short with people. I get irritated quickly sometimes and in the market I've been battling for several months, my frustration has mounted.
So just to clarify, I was extremely ill with one bank in particular - no I'm not naming them - for the way a deal was structured yesterday. In the chaos of the moment, the customer became invovled and had to take a course in F&I 101 in under 5 minutes in order to understand the argument I had with this bank. This dissappointment came after I had to fight on other deals with other banks about approvals and cash down and yada, yada, yada. Overall, without having anything to show for my work, my attitude just went down the drain. On top of that, I've done something to my shoulder and it's extremely uncomfortable.
Today, I woke up in a great mood. I told myself, I am going to be productive, I am going to make something happen today, I am going to have a better day and not be the moody person that I was yesterday.
I walk in the door, begin my work and get a phonecall from an idiot who challenges my promise to not be like yesterday. I am told that I've been called a liar, that I didn't do what I said I would do and that my customer is going to have to get a refund on their product from me...
That didn't sit well...
Seriously, it was right after my first cup of coffee, so I'm already jittery. I've just recapped this other deal from last night and I'm a little fired up about that and now I've got a phonecall from my customer wanting to know if what this company has said about me is true...let me ponder this for a moment...
Number one: Why does this company think it is of good
practice to talk down about the people who sell their product?
Number two: Why is my customer even involved much less
getting the trash talk about me?
Number three: How wise is it to not only say
that about a female with moody tendancies but at 9:00 in the
morning????
Just a few thoughts on that...
Anyway, customer decides to get the company and me on a three way phone conversation so she can get clarification and I'm all for it! I wanted clarification myself - and maybe to do the clarifying...haha. So Ms. Customer learned very quickly through my conversation with this company that I did not appreciate their accusations a bit and that they were not only wrong with that but they were wrong with not fixing her problem. Miraculously, they were able to find where I had sent them what I had sent them and talked to them about and were able begin working on not resolving this issue. Irritating. I don't like stupid people. That's really all the detail I want to give you about why they aren't resolving the issue.
So I get the rep for the company on the phone after I get off the phone and let him exactly how much I appreciate the words the company used about me to my customer. Now that's being channeled up the totum pole and maybe there will be a resolution for that soon. (Remember my promise for the good attitude step one: Glass is ALWAYS half full!)
Now it's back to work on the deal from last night. One last hope for the straw I'm grasping there. It will work, It will work, It will work! Chant with me: It will work! It will work! It will work!
Just now a co-worker/former fitness trainer comes into check on my shoulder. He's very knowledgable about how things in your body work so when he offered to see if it was my rotator cuff, I thought sure! Well...if any of the tests he tried are correct, my rotator cuff has issues...
But it's a great day at Tuscaloosa Hyundai!!
(Remember, the glass is ALWAYS half full!)
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